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• Custom development support

Custom development support

We provide technical support, which includes product analysis, troubleshooting

Workflow

step

/ 1

We conclude an NDA

When providing technical support, we enter into a nondisclosure agreement. This means that information about your project will remain between us. At this stage, a sales manager and a project manager are involved

step

/ 2

We collect requirements and information on the project

Any information about the project will be useful to us: documentation, diagrams, video instructions, program code. We will conduct an audit of the software code to obtain additional information about the technical condition of the software. This stage involves: sales manager, project manager and business analyst

step

/ 3

Creating a commercial offer

After assessing the technical condition of the system, we formulate a commercial offer with a description of the conditions for the provision of technical support. This stage involves: sales manager and business analyst.

step

/ 4

We provide technical support

When providing technical support, we solve the following tasks: identifying the causes of the incident, eliminating the causes of problems, analyzing the operation of the product, recommending improvements. This stage involves: developers and testers.

step

/ 5

Refinement (optional)

After the conclusion of the contract, we will check the system for compliance with the design documentation and give recommendations for improvement. If necessary, we can modify the software